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How lucky88ph Handles Your Personal Information

Your account data at lucky88ph is handled with a straightforward approach — we collect what we need to run your account, process withdrawals to GCash, Maya, or InstaPay, and keep it secured.

Account data protectionGCash, Maya, InstaPay transaction privacyYour right to access or delete dataCookie and tracking disclosureDirect contact path for data requests

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REACH OUR DATA TEAM

How to Contact Us About Your Privacy

If you want to review the data we hold on your account, request a correction, or ask us to remove your information, our account support team handles these requests directly. You can reach us through live chat on the site, by email, or through the in-account help centre. We aim to acknowledge data requests within a reasonable period and respond with a clear outcome.

What Data We Collect and Why It Matters

lucky88ph Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

When you open an account with lucky88ph, we collect the information needed to verify your identity, process your deposits, and release your withdrawals to your chosen local payment method — whether that is GCash, Maya, or InstaPay. This includes your name, contact number, e-wallet account details,

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and transaction records tied to those payment rails. We also log device and session data — browser type, IP address, and session timestamps — to detect unusual login activity and keep your account secure. Data collected during GCash or Maya top-ups is used solely to confirm
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the transaction and match it to your account wallet; we do not store your full e-wallet PIN or one-time passwords. Information you provide when contacting account support is retained only for the duration needed to resolve your concern. We do not sell your personal data to
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third parties. We may share limited data with payment processors and identity verification partners strictly to complete the transactions you initiate. This policy applies to all services accessible through lucky88ph where local law permits, and to eligible users in the Philippines.

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

HOW WE PROTECT YOUR ACCOUNT

Data Handling, Cookies, Security and Retention

Every data practice at lucky88ph is built around keeping your account information accurate and accessible only to you. From how we handle cookies to how long we keep transaction records, here is what we actually do — not a generic policy statement.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand which account features are used most. You can manage cookie preferences in your browser settings at any time.

Account Security

Login sessions are protected with OTP verification sent to your registered mobile number. Unusual login attempts from unrecognised devices trigger an additional verification step before access is granted.

Data Retention

Transaction records linked to your GCash, Maya, or InstaPay withdrawals are kept for the period required by applicable financial compliance rules. Account data is removed or anonymised once your account is closed and the retention period ends.

Your Rights and Requests

You can request a copy of your data, ask us to correct inaccurate records, or request deletion of your account information. We handle each request individually through the support paths listed on this page.

Common Questions About Your Data and Privacy

These are the questions we get most often from account holders in the Philippines about how their personal information is used, stored, and protected at lucky88ph.

We collect your name, mobile number, and e-wallet details — typically your GCash or Maya account reference — so we can verify your identity and process your withdrawals accurately.

We retain your e-wallet reference number to match future withdrawal requests to the correct account. We do not store full wallet credentials, PINs, or one-time passwords at any point.

Yes. Raise a data access request through live chat or the in-account help centre under Settings then Support. We will confirm what data we hold and share it with you directly.

Contact support via live chat or email and submit a deletion request. We process it in line with applicable retention rules — some transaction records may be kept for the legally required period before full removal.

We share limited data only with payment processors handling your GCash, Maya, or InstaPay transactions, and with identity verification partners. We do not sell your data to third parties.

Log in, go to Account Settings, and select Edit Profile. Changes to registered payment details may require a short verification step via OTP to confirm the update is coming from you.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.

InfoLegal Infolucky88ph Deposits and Withdrawals InfoBingo Mobile Lobby

How lucky88ph Handles Your Personal Information

How to Contact Us About Your Privacy

Data Handling, Cookies, Security and Retention

Common Questions About Your Data and Privacy

01 What personal information does lucky88ph collect when I register?

02 Is my GCash or Maya account number stored after a transaction?

03 Can I request a copy of the data lucky88ph holds about me?

04 How do I ask lucky88ph to delete my account data?

05 Does lucky88ph share my data with other companies?

06 How do I update my contact number or e-wallet details on my account?

Privacy Policy

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